Welcome to the Cookie Policy for Heartofthecitystays, your premier online hotel booking service. This document explains in detail how we use cookies and similar technologies on our website, clarifying their impact on your privacy and the measures we take to ensure data security. We are committed to transparency and adherence to all applicable consumer protection and privacy regulations in the United States, including the California Consumer Privacy Act (CCPA). This policy reflects our dedication to safeguarding your personal information while enhancing your user experience.
By accessing our website and using our services, you consent to the deployment of cookies and similar tracking technologies as outlined in this policy. We encourage you to read this document carefully to understand our practices, including the types of cookies we employ, their purposes, data retention periods, and the measures available for you to manage your preferences.
Cookies are small text files that are stored on your device when you visit our website. These files help us provide a customized and efficient user experience by recognizing you on subsequent visits, remembering your preferences, and helping us analyze site performance. Similar technologies such as web beacons, pixels, and local storage may also be used to collect information regarding your interactions with our website.
We use cookies to record certain technical details (such as your browser type, operating system, and device information), preferences, and the web pages you view. This information is essential for improving the functionality and performance of our website, ensuring seamless navigation and a personalized booking experience.
Our website employs various categories of cookies to support many aspects of your experience. These include:
- Essential Cookies: These cookies are crucial for the operation of our website. They facilitate core functions such as user authentication, secure access to restricted areas, and the processing of hotel booking transactions. Without these cookies, many of our site’s features would not work properly.
- Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting data on page views, navigation paths, and any error messages encountered. This aggregated information is used solely to improve site performance and usability.
- Functional Cookies: Functional cookies allow the website to remember choices you make (for example, language preferences) and provide enhanced, more personalized features. They also help deliver services you use and may include content personalization.
- Advertising and Targeting Cookies: These cookies are used to deliver advertisements that are more relevant to you. They help us measure the performance of advertising campaigns and limit the number of times you see an ad. They may also be used to build a profile of your interests for more targeted advertising both on our website and on third-party sites.
In addition to the above, we sometimes use third-party cookies from our ad partners and analytics providers. These third parties may collect and process information concerning your browsing habits to display customized advertisements. Please note that our third-party partners are responsible for their respective cookie policies.
The use of cookies on our website is integral to delivering an exceptional service experience. The purposes of using cookies include, but are not limited to:
- User Authentication and Session Management: We use cookies to manage your session, ensuring you remain logged in during your visit and that your preferences and booking details are retained.
- Personalization: Cookies track your previous activities and help us tailor promotional content, language settings, and site layout to your needs for a more engaging experience.
- Performance Analysis: Data collected through cookies is aggregated to generate reports, helping us understand visitor behavior, identify trends, and optimize our website’s performance.
- Marketing and Advertising: Cookies enable us to measure and analyze the effectiveness of marketing campaigns and advertisements. They also support a non-intrusive advertising strategy that benefits users by presenting relevant offers and promotions.
All information obtained via cookies is processed in strict accordance with privacy and data security regulations. We ensure that only non-sensitive and aggregated data is used for analytical purposes, and that any personal data processed in connection with cookies is secured in line with the highest industry standards.
We take the protection of your personal information very seriously. In line with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA), we implement and maintain robust security measures to safeguard the data collected through cookies. These measures include encryption, strict access controls, and regular security audits designed to prevent unauthorized access, disclosure, or misuse of your information.
Data Retention: Cookie data is retained only for as long as is necessary to provide and enhance our services. Session cookies, for instance, are automatically deleted after your browser session ends, unless you choose to save your preferences. Persistent cookies may remain on your device until they expire or are manually deleted, but their retained data is used solely in accordance with the purposes described herein.
We also ensure that any data processed through cookies is treated in a manner that respects your privacy rights. Measures are in place to anonymize aggregated data, making it impossible to trace it back to any individual user without additional information.
At Heartofthecitystays, we empower you with the ability to exercise control over your personal data. Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information is being collected about you, to opt-out of the sale of your personal data, and to request deletion of your personal information. Although we do not sell personal data, we honor all requests for information, data access, and deletion wherever applicable.
Additionally, you have the choice to adjust your cookie preferences through your browser settings. Most modern browsers provide options to block or delete cookies. Please note that if you decide to disable cookies, certain features of our website may operate less effectively, or not at all, affecting your user experience.
For those who wish to manage their cookie settings specifically on our website, most browsers include privacy or cookie settings in the browser’s tools or preferences menu. Within these controls, you can set your browser to notify you when cookies are being placed or manage them on an individual basis.
Should you have any questions regarding your rights or wish to exercise them, we advise you to contact our designated privacy support team through the appropriate channels provided within our user agreement. While we do not list direct contact details here, you can locate further information in our general terms of service.
In addition to our own cookies, our website may include cookies from third-party service providers for analytics, advertising, and social media integration. These third parties adhere to their own privacy policies and practices, and we encourage you to review their policies separately. The use of third-party cookies is intended to support our service improvements and is strictly controlled to ensure your privacy is upheld.
Although we do not have direct control over third-party cookies, we select our partners carefully to ensure they align with our high standards of data protection and legally mandated privacy requirements.
We reserve the right to update or modify this Cookie Policy at any time, to reflect changes in legal requirements or our operational practices. Any amendments will be effective upon posting of the revised version on our website. Your continued use of our website after such modifications constitutes acknowledgment of the changes and your acceptance of the updated policy.
We strongly encourage you to review this policy periodically to stay informed about how we are protecting the personal information collected through your interactions with our website.
The current version of this policy is effective as of 02/06/2025.
Heartofthecitystays is committed to full compliance with data privacy regulations within the United States. In particular, we adhere to the California Consumer Privacy Act (CCPA), which provides enhanced rights to consumers concerning the collection, use, and sharing of their personal information. We continually review our practices to ensure ongoing alignment with evolving legal standards and recommended best practices for data privacy in the digital age.
While laws like the General Data Protection Regulation (GDPR), Lei Geral de Proteção de Dados (LGPD), Personal Data Protection Act (PDPA), and Personal Information Protection Law (PIPL) primarily pertain to other regions outside the United States, we strive to implement privacy protections that meet or exceed the most stringent requirements worldwide. In doing so, we aspire to provide you with a secure and trustworthy booking experience.
In summary, Heartofthecitystays utilizes cookies and related technologies to provide a secure, personalized, and seamless hotel booking experience. Our policy describes in detail how these cookies are used, the types of data collected, the measures in place to secure such data, and your rights regarding its management. We are committed to transparency and compliance with relevant United States privacy laws, particularly the California Consumer Privacy Act (CCPA).
By continuing to use our website, you acknowledge that you have read, understood, and accepted the practices described in this Cookie Policy. We appreciate your trust in us as we strive to offer you an outstanding online service experience built on the principles of transparency and data security.
